If you recently received an email or call from KC HiLiTES that wasn't about an order update, shipping notice, or promotion, here's what it was about.
What is this outreach?
From time to time our Customer Experience team follows up with recent KC HiLiTES customers to hear about their real-world experience with our products and with KC as a brand. We're interested in things like how you found us, what made you choose KC, what may have almost stopped you from buying, and what we could do better.
This outreach is informational and customer-focused. It's not a sales or promotional call, and it's not an automated survey. It's a genuine, one-on-one conversation with a member of KC Staff.
You may have received an email with a subject line similar to one of these:
- "Quick thought on your KC experience?"
- "Order #____: just checking in, no survey"
- "Not an automated survey. I'd like to hear about your KC product experience."
Is this a sales pitch?
No. The purpose of this outreach is to listen and learn, not to sell. Our team will not use this conversation to pitch products, upgrades, or promotions. If you happen to bring up interest in another product or an upgrade yourself, we're glad to help but not something we'll push.
Do I have to respond?
Not at all. Participation is completely optional. If you'd rather not take part, you don't need to do anything, and no explanation is needed.
Is my information being sold or shared?
No. We take your privacy seriously. Our team follows up with recent KC HiLiTES customers using their order history to gather real-world product feedback and identify opportunities to improve the customer experience. This outreach is informational and customer-focused, not a sales or promotional effort, and KC HiLiTES never sells your personal information.
Can I opt out of future outreach like this?
Yes. If you'd like to stop receiving this kind of follow-up outreach, just let us know (by replying to the email or telling the agent on the phone) and we'll update your preferences right away. You won't receive future outreach messages like this one.
This only affects this specific type of follow-up outreach, it won't change your ability to contact KC HiLiTES for product support, warranty service, or order help. If you'd also like to update your broader marketing communication preferences (such as promotional emails), just let us know and we can help with that too.
I actually need help with an order or product, what do I do?
No problem. If you have an active question about a warranty, product issue, installation, shipping, or an order, just tell us. That always comes first, and our team will help you the same way they would for any other support request, regardless of how the conversation started.
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