Summary
Some KC Wire Hider V2 K-Clips are currently shipping with a slightly smaller piece of 3M VHB tape than intended. This can make the clips difficult to apply securely in certain mounting locations. A warranty resolution is available now, and a running production change will correct the tape size moving forward.
Symptom
Users may report that their Wire Hider V2 K-Clips:
- Are difficult to install or position
- Do not adhere securely to the mounting surface
Cause
Current production units are shipping with a smaller piece of 3M VHB tape on the K-Clips than the design calls for, reducing the bonding surface available at installation.
Warranty Resolution
For any customer experiencing this issue, we will send replacement VHB tape:
Please fill out a Start a Return/Warranty Form or reach out to us directly: How to Contact KC
Replacement Instructions
- Remove the existing 3M VHB tape from any and all affected K-Clips.
- Clean the K-Clips to remove any remaining adhesive or residue.
- Cut the replacement VHB tape to the appropriate size and apply it to the K-Clips.
- Reinstall the K-Clips in the desired locations.
- Firmly press each K-Clip into place and hold for several seconds to allow the VHB tape to bond securely.
Long-Term Fix
This is a known issue that will be resolved through a running production change, with KC updating the VHB tape used on the K-Clips going forward.
For any further questions or assistance please Contact KC
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