KC Certified Factory Outlet - Process & FAQs

What is the KC Certified Factory Outlet?

The KC Certified Factory Outlet is where you’ll find Legacy, Factory Second, and Open Box items. Every product is fully functional, though some may have cosmetic imperfections or substitute packaging. Quantities are limited, and all sales are final.

How the Outlet Process Works

1. Ordering
   • Place your order through the KC Outlet page.
   • Outlet items cannot be backordered, combined with discount codes, or purchased with loyalty points.
2. Shipping & Delivery
   • All outlet orders ship from Flagstaff, AZ with KC’s standard handling times.
   • You’ll receive a tracking email once your order ships.
3. What to Expect in the Box
   • All required parts and hardware for functionality are included.
   • Packaging may be missing or substituted.
   • Installation instructions are always available on the product page or Support Center.
4. Warranty & Defects
   • If an outlet item does not work as intended out of the box, report it within 30 days of delivery with your order number, description, and photos/video.
   • KC will issue store credit for the amount paid (valid for 60 days).
   • Cosmetic blemishes (such as scuffs or finish inconsistencies) are not covered, as they do not affect performance.
5. Returns & Exchanges
   • Outlet items are final sale.
   • Returns and exchanges are not accepted unless the product is defective on arrival.

Outlet FAQs

Q: What is a Factory Second?
A: A fully functional product that may have cosmetic blemishes or non-retail packaging. Performance is never affected.

Q: Are outlet items covered by warranty?
A: Yes, but only for functional defects within 30 days of delivery. Store credit will be issued instead of a replacement.

Q: What cosmetic blemishes should I expect?
A: Typical imperfections include small scuffs, finish inconsistencies, or packaging substitution.

Q: Can I return or exchange an outlet item?
A: No, all sales are final unless your item is defective out of the box.

Q: What’s included in the box?
A: All functional parts and hardware, though packaging may vary. Instructions are always available online.

Q: How fast will my order ship?
A: Orders ship with our standard handling times from Flagstaff, AZ. Tracking will be emailed once shipped.

Q: Can I use discount codes, promotions, or loyalty points?
A: No, outlet items are excluded from promotions, coupons, loyalty points, and free gifts.

Q: Can dealers purchase outlet items?
A: Yes, subject to availability. Dealer pricing only applies to current MAP-protected products, not Outlet inventory.

Q: Can I pick up my outlet order in person?
A: Yes. In-store pickup is available at our Flagstaff showroom with valid photo ID and order confirmation.