Addressing Issues: Melted Wires

KC HiLiTES has long been a trusted name in the automotive lighting industry, providing off-road enthusiasts with high-quality lighting solutions. However, we understand that sometimes issues may arise. One such concern that has come to our attention is the melting of wires, possibly caused by a shorted wire inside the tubing. 

How to Identify the Issue:

If you are experiencing issues with melted wires due to a potential shorted wire inside the tubing, there are a few signs to look out for:

1. Visible Damage: Inspect the wiring for any visible signs of damage, such as melted insulation or exposed wires.  

2. Malfunctioning Lights: If your KC HiLiTES lights are not functioning properly, it could be a result of the wiring issue.

3. Burning Smell: A noticeable burning smell may indicate overheating and melted wires.

Contacting KC HiLiTES Customer Service:

If you have identified the issue and need assistance, contacting our customer service is the next step. Filling out the "KC Return/Warranty Form" is the quickest, easiest way to provide all of your information, but if you prefer you can give us a call or send us an email. 

https://www.kchilites.com/help/returns/form

Phone: 888-689-5955

Email: Support@KCHiLiTES.com

KC HiLiTES remains dedicated to providing top-tier products and ensuring customer satisfaction. We are actively addressing the wiring issue reported by some customers and appreciate your patience and cooperation. If you find yourself facing this problem, do not hesitate to contact our customer service team, and we will work quickly to address your concerns through our warranty replacement process. We value your trust in KC HiLiTES and look forward to continuing to serve you with reliable and high-performance off-road lighting solutions.