Returning or Exchanging KC HiLiTES Products – KC HiLiTES

Sometimes you may need to return or exchange a product you purchased. This guide will walk you through our straightforward return and exchange process to resolve your request smoothly and confidently.

Return or Exchange Eligibility Requirements

You may return your purchase within 30 calendar days of delivery for a full refund if the product meets the following conditions:

It is unused and shows no signs of installation or wear
It is returned in the original packaging with all parts, hardware, and documentation
It includes a valid Return Authorization Number (RA#) issued by KC
It was purchased directly from KC HiLiTES (Returns for purchases made through authorized resellers must be processed with that seller, following their return policy)

Return Authorization Number (RA#)

KC HiLiTES' Customer Experience Team will assign a Return Authorization Number after receiving the following information:

First and Last Name
Email
Direct Phone Number
Shipping Address

Information about the product being returned/exchanged including

Product Family
SKU
Quantity
Original Purchase Date
Proof of Purchase
Reason for Return/Exchange

Please provide the information through our KC Return/Warranty Form or directly to support@kchilites.com

Return Shipping and Label

After receiving, reviewing and approving the request, a free return label will be provided via email.

Refund Process

After we receive the returned product, we will process your refund promptly. The refund will be issued to your original payment method according to our refund policy.

Exchanging Products

If you prefer to exchange a product, we will send you the replacement once we receive the returned item in good condition. Please follow the return instructions carefully to ensure a smooth exchange.

Non-Returnable Items

Products installed or used in any way are not eligible for return and should not be sent back. If you have questions about your product’s eligibility, please contact our Customer Service team at (888) 689-5955 or support@kchilites.com.

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