Q: What’s the warranty for the Platform One rack?
- Mechanical parts: Lifetime
- Finish: 1 year
- Integrated lighting: 5 years
Warranty is transferable with proof of purchase. Product registration helps but isn’t required.
Q: What voids the warranty?
- Using non-KC lights
- Improper install
- Accidents, misuse, or unauthorized mods
Q: What if I bought the wrong rack?
A: You can return it within 30 days if unused. A 15% restocking fee applies. Items must be in original packaging.
Q: Who pays return shipping?
A: The buyer is responsible. Use insured/tracked shipping—we’re not liable for lost or damaged returns.
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