Warranty & Returns FAQ - Platform 1 Roof Rack

Q: What’s the warranty for the Platform One rack?

• Mechanical parts: Lifetime
• Finish: 1 year
• Integrated lighting: 5 years
  Warranty is transferable with proof of purchase. Product registration helps but isn’t required.
   

Q: What voids the warranty?

• Using non-KC lights
• Improper install
• Accidents, misuse, or unauthorized mods

Q: What if I bought the wrong rack?
A: You can return it within 30 days if unused. A 15% restocking fee applies. Items must be in original packaging.

Q: Who pays return shipping?
A: The buyer is responsible. Use insured/tracked shipping—we’re not liable for lost or damaged returns.