At KC HiLiTES we are committed to providing industry leading customer service and lighting products. If you are in anyway unsatisfied with your KC purchase, we will gladly refund your purchase within 30 days of receipt of your order. You may return products that meet the following criteria for a full refund:
(i) Are unused and/or have no demonstrable signs of usage
(ii) Are in their original packaging and are properly packaged to avoid damage during shipping
(iii) Include all parts, hardware, or instructions received with your original package
(iv) The returned item must include a Return Authorization # which KC HiLiTES issues on an approved return. Please fill out the return form here: http://www.kchilites.com/return-form
(v) If item is returned without original hardware, wiring and other necessary parts for operation and installation, a 15% restocking fee will be applied in addition to cost of freight/shipping, provided that the product is in it’s original packaging and unused.
(vi) If you purchased a product through one of our authorized distributors or retailers, returns must be sent to the place of purchase for processing and reconciliation.
(vii) Products that have been installed or used for any period of time are not eligible for returns and should not be sent in for a refund
(viii) If the product that you would like to return does not meet any of the criteria above, please contact our Customer Service Department for further inquiries or questions: (888) 689-5955 or firstname.lastname@example.org