KC 23 YEAR (LIMITED) WARRANTY:
KC HiLiTES warrants that products when delivered in new condition and in it’s original packaging, will be free of defects in material or workmanship for a period of 23 years from the initial date of purchase. KC under its sole discretion will honor your warranty claim if a product is determined to be defective in material or workmanship. KC’s 23 year limited warranty only applies to the original purchaser with original proof of purchase and may not be transferred under any circumstance.
Products being submitted for RMA requires an RMA number and may need to be returned to KC for inspection by our Warranty Department. During the RMA process, KC will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly and at KC’s sole discretion confirm whether the product qualifies to be repaired or replaced under our 23-Year Limited Warranty.
Terms and Qualifications:
You must be the original purchaser of the product you are submitting for warranty. KC cannot extend our warranty to subsequent owners of the products being warrantied. Proof of purchase in the form of sales receipt, original retail box and/or serial number from retail box (when available) may be required to qualify.
Product must not show signs of negligence: Improper installation, improper use and/or disassembly, use of corrosive cleaning agents or abrasive instruments.
Product must not show signs of abuse: Road hazards, Damage beyond the limits of normal wear and tear including using products outside of their recommended environmental thresholds (extreme temperature, chemicals used on roads etc.).
Product shows no signs of unauthorized repair: Repair service performed by an individual or unauthorized service center.
Product must not show signs of Seal Tampering: Removal of the bezel or bezel screws on certain products will compromise the integrity of the water-tight seal.
Environmental factors including but not limited to, extreme terrain, chemical pollutants, corrosive chemicals on or off road.
KC HILITES is not liable for any charges incurred by the customer relating to installation, repair, or removal of KC products.
KC’s warranty terms and conditions are subject to change without prior notice.
(i) Non Serviceable product components are subject to a 5 year warranty. These items include but are not limited to: HID Ballasts and LED switches.
(ii) All C-SERIES LED Light Bars are subject to a 5 year warranty pertaining specifically to LED components responsible for emitting light or the proper and safe operation of a light bar. These components include, but are not limited to: Mounts and End Caps.
(iii) All LED Headlights are subject to a 3 year warranty.
Items discontinued that are still under warranty will be reviewed by KC. If an item is discontinued and determined to be a manufacturer defect it may be replaced by an equivalent item. If an equivalent item is not available KC HILITES will determine terms of resolution on a case-by-case basis.
Warranty process overview:
To find out more information about our warranty process please click here: KC RMA Process
To begin the warranty process and request an RMA number please click here: Request RMA
Step 2 – Wait for RMA Approval and RMA Assignment